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AUSTRALIA'S FINEST NETWORK
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The reputation for excellence
and professional presentation of our network is well
earned and unrivalled in Australia. Comprehensive technical
training in all facets of contemporary automotive technology
- a consequence of an excellent technical support partnership
with vehicle manufacturers, delivers a service to your
customers that is unparalleled.
- 24 hours a day everyday of the year
operation.
- Around 4000 highly trained, trustworthy
and reliable roadside patrols operating in every corner
of Australia challenging service standards.
- The network features state-of-the-art
technology, highly enabled contact centres, quality
roadside patrol vehicles and equipment.
- The network is provided by the seven
Australian Auto Clubs that offer unparalled levels
of service and trust.
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Outstanding Customer Satisfaction
- In over 90%
of cases customers are rendered mobile, market research
clearly shows that your customers would far prefer
to continue their journey in their own vehicle, rather
than suffer the personal inconvenience and loss of
confidence in the vehicle and your brand that is engendered
by having it towed away for repair.
- Our overall customer satisfaction rating
of high/very high consistently exceeds 90%
- Customers trust us. With general community
concerns about security this is one of the key strengths
that we bring to our partnership with our clients
- On average one of our roadside patrols
is within 10 kilometres of a breakdown in
99% of all incidents
- Our average time to arrival at the
scene is 22 minutes
- Our average time at the scene is 12
minutes
- You can have total confidence in the
ability of Assist Australia to take care of your customers
and to be there when they need us.
 Innovation
- We are working continually working with our
clients to break new ground in developing service packages
tailored to their specific needs
- Through our partner company, Intelematics
Australia Pty Ltd, we are providing innovative in-car telematic
services to further add value to your customers.
Technology The technology
we use embraces state-of-the-art software and hardware systems
including:
- Customer Relationship Management (CRM)
- Computer Aided Despatch (CAD)
- GPS Monitored Roadside Patrols
- Telematics
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