Assist Australia

			Roadside Assistance To most people, the Australian Auto Clubs mean roadside assistance, 24 hours a day, every day of the year, responding to over 6.5 million calls for help per annum from the owners of passenger vehicles, motorcycles, 4WD's and trucks. In more than 90% of cases, our roadside assistance personnel are able to mobilise a stranded vehicle at the roadside, a substantial customer service advantage. In a world of increasing business competition, customer service excellence is recognised as a vital factor in building and maintaining a loyal customer base. Assist Australia's tailored roadside assistance programs serve over 70% of Australian motorists who currently enjoy roadside assistance benefits from either a vehicle manufacturers or another national motorist service organisation. You can use our national presence and 'around the clock' capability to build your customer assistance program. Incorporate - if you wish - a dedicated 1800 line that will be answered in your corporate style. And, plug in some or all of Assist Australia's services. Tailor an Assist Australia program to augment your customer service strategy. Select your services from Assist Australia's comprehensive product and service menu. It's cost effective as it complements vehicle warranties and after sales service initiatives. The most fundamental services in Assist Australia's roadside assistance program services are: Comprehensive mechanical and non-mechanical roadside assistance Flexible towing programs National battery replacement service Commercial repair service Then incorporate Assist Australia's customer support services to further enhance your customer's full peace of mind motoring.
			Customer Support Services Our range of customer support services have been designed to cater for almost any vehicle or personal related incident that might occur while driving. These services can be packaged to suit a range of motoring incidents including: A disabled vehicle Following a motor vehicle accident In the event of car theft Unexpected medical situations Assist Australia's customer support services provide great flexibility for differentiation with benefits ranging from a general advice and referral service, through to a full service that includes the following:
			Advice / Referral Service The first stop in Assist Australia's range of services is our advisory service. Our consultants can obtain advice regarding 'who to call' and to alter or make onward arrangements for accommodation, car rental, travel and vehicle recovery, and for general medical inquiries. We can also re-book flights and relay messages on behalf of the driver. Accommodation Should your customer be stranded more than 100 kilometres from home, Assist Australia can organise accommodation for the driver and passengers with a variety of differing levels and lengths of stay available. Car Rental Assist Australia's consultants can organise a rental car to get your customers back on the road as quickly as possible. Car rental can be organised for any number of days for the class of vehicle that you wish to provide.
			Alternative Transportation & Passenger Recovery Should car rental be unavailable, or not appropriate, Assist Australia can arrange for a variety of alternative transportation options, from air travel to various ground transportation alternatives, such as taxi, bus and/or trains, to ensure the driver and occupants get to their home or intended destination with minimum disruption. National Vehicle Recovery If a vehicle cannot be repaired locally, Assist Australia's consultants will arrange for the vehicle to be recovered to the driver's intended destination, whether it be their home or any authorised repairer Australia-wide.
			Medical Repatriation Assist Australia's team of professionals can organise a variety of assistance services to help reduce the trauma of an unexpected medical emergency whilst motoring. Benefits can be tailored to our clients individual requirements. From general medical advice and referral assistance through to a full medical repatriation service designed to assist the ill or injured party to a medical facility closer to the patient's home.