General & Technical Enquiry
Assist Australia can provide ongoing customer
and product support via our professional, informed and highly
motivated customer service consultants to assist your customers
with:
Product and service specific enquiries including:
- Authorised servicing locations
- Sales outlet locations
- Sales literature / brochure requests
- Product support
- Information relating to marketing campaigns
- Sales and promotions support
- Customer advice such as legal, financial
& travel information
Activity reporting can be tailored to your requirements.
Case Management
Assist Australia's consultants are trained to
handle any situation that may arise in a professional manner,
including:
- Managing of customer concerns through to
resolution
- Managing positive customer feedback
- Dispute resolution
Product Recall
Assist Australia is in a unique position to
be able to support its vehicle manufacturer or distributor
clients during product recalls. Product recalls need to be
handled promptly and professionally to meet key obligations
and maintain a positive relationship with customers.
Booking Service
To support its clients in maintaining relationships
with their customers, Assist Australia can provide a variety
of booking services ranging from vehicle servicing to organising
a tradesperson through to entertainment bookings. Booking
services can be tailored to our clients' individual needs.
Mail House - Inbound & Outbound
Take advantage of Assist Australia's network
to provide anything from bulk mailings, to individual personalised
letters or multiple inserts.
- Receive and manage inbound mail from ongoing
customer contacts
- Fulfilling of sales literature and brochure
requests
- Newsletter distribution
Direct Mail Campaigns
This service can be used for:
- Advertising campaigns
- New product and service releases
- Information distribution
- Tactical sales campaigns
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