Achieving effective customer data management is a challenging process for all enterprises. Assist Australia's experiences with the intelligent application of technology and people can improve the quality of your customer data. A range of options is available to help your endeavours while ensuring compliance with privacy requirements.

If required Assist Australia can take much of the load in resolving your customer data processing and cleansing needs.

Data Cleansing Management

Our data cleansing services extend from manually keying input sheets to applying sophisticated routines for modifying name and address data into common and validated formats. Assist Australia can also provide data remediation services to your customers records by interacting with:

• Resellers and distributors
• Other intermediaries or
• Your customers

Such routines can be complemented with a customer satisfaction survey to ensure an even higher level of success and provide valuable additional customer information.

Data Exchange

One significant B2B challenge is often how to move data between disparate systems at low cost. Assist Australia is proud of its outstanding record in enabling data exchange.

Assist Australia can return data to you in almost any format with a range of supporting technologies to exchange data with your system.

Customer Surveys

Assist Australia can provide a range of customer surveys designed to identify specific customer satisfaction levels across the full product and services range. This could be from appraising customer satisfaction with a vehicle and supporting services to measuring event experiences such as purchase, dealer delivery, dealer repair, through to ascertaining purchase intentions.

The Assist Australia team has the skills and experience to design effective surveys and to work with clients, and their research partners, to achieve the best possible results through process integration.

Roadside & Customer Support Services

Customer surveys can be initiated at the completion of each roadside assistance event and can be tailored and/or segmented by specific customer/vehicle groups.

• Gauge event satisfaction level
• Table outstanding matters
• Identify follow-up actions

Vehicle Delivery

Customer surveys can be conducted for specific customer/vehicle groups during the Assist Australia enrolment process. Questionnaires tailored to our clients' specifications can identify:

• Customer purchase experience
• Delivery timing satisfaction
• Condition of vehicle (at delivery)
   

Dealer Service

In conjunction with our clients, customer surveys can be conducted after scheduled vehicle servicing and repairs to determine:

• Satisfaction with work carried out
• Manner in which customer was treated by the dealer
• Expedience

Client Reporting

Assist Australia has many years of experience in analysing fault codes and job outcomes against a vehicle's characteristics. Consequently it has become globally pre-eminent in this capability.

The advent of advanced web reporting has opened a vast array of opportunities to generate business information. To achieve this, Assist Australia can provide a full consultation service to scope your individual needs and then produce the type of reporting that best suits your individual requirements.

Web Solutions

Reports can be delivered over the web with drill down capability to enable flexibility for the end user to view the information in a variety of ways. When utilised in conjunction with customer contact services or cross-referenced against your own data sets, the aggregate information can be used in a number of ways to enhance customer satisfaction or validate a recall or product decision.

Data Analysis

Assist Australia's experience in analysing data can be used to undertake the entire analysis and to produce complete reports to support your business requirements or help convert your hunches into fact.